(314) 241-9283  |  1335 Convention Plaza Dr. St. Louis, MO 63103
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Frequently Asked Questions About W-Ave Storage

» Do you offer services for both the household and business customer?
» Can I buy boxes and other packing products from W-Ave Storage®?
» What does "on-site" manager mean?
» Do you have moving carts available?
» Do you have video cameras?
» Can anybody drive onto this property or do you need a PIN number?
» What is climate control?
» What is a roll-up door?
» Do I get a lock when I rent a unit?
» Do you offer RV/boat/car/motorcycle parking?
» What's the difference between office hours and gate hours?
» How far in advance can I book a reservation?
» What kind of security do you have?
» What are the payment terms?
» Do you accept credit cards?
» Can I pay my bills online?
» What sizes are available and how do I pick my size?

Do you offer services for both the household and business customer?

W-Ave Storage is a leader in the industry and has services for both the household and business customer.

Can I buy boxes and other packing products from W-Ave Storage?

Yes. W-Ave Storage facilities offer a wide variety of boxes and packing supplies. More information to come.

What does "on-site" manager mean?

"On-site" manager means that an employee, usually the Store Manager, has an office on-site at the facility.

Do you have moving carts available?

W-Ave Storage facilities that have inside units with access through a hallway will maintain an inventory of "push carts" that may be used free of charge. If you find yourself renting an inside unit and need a push cart, please let the Store Manager know and they will be happy to assist you.

Do you have video cameras?

W-Ave Storage facilities use video cameras as a security measure. Cameras are generally located at the point of entry and exit and other areas around the facility for your safety.

Can anybody drive onto this property or do you need a PIN number?

Our facility has an electronic gate system which can only be opened by a security code that is assigned to each individual tenant. The code allows us to monitor who is entering and exiting the facility.

What is climate control?

Our climate controlled units maintain a temperature of 55 to 85 degrees. This feature helps protect your stored belongings from the extreme temperatures.

What is a roll-up door?

Roll-up doors are the most common door in self-storage. They are accessed by sliding a latch and lifting the door upward, similar to the motion of a garage door. Roll-up doors allow you to maximize the usage of your space.

Do I get a lock when I rent a unit?

We offer a variety of sizes and types of locks and recommend purchasing a disc lock to ensure the highest level of security.

Do you offer RV/boat/car/motorcycle parking?

Please contact us for more information regarding vehicle parking.

What's the difference between office hours and gate hours?

The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed. If you require access outside of our standard gate hours ask our Store Manager for information about 24-hour access.

How far in advance can I book a reservation?

More details coming soon

What kind of security do you have?

W-Ave Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. We feature electronic gate with coded access, monitored video surveillance, and personal locks available for purchase.

What are the payment terms?

W-Ave Storage strives to make your storage experience as hassle free as possible, including paying your bill. Typically, our leases are month-to-month but we also offer the flexibility of long-term leases.

Do you accept credit cards?

We accept several major credit cards, including MasterCard®, Visa®, Discover®, or American Express®.

Can I pay my bills online?

Currently we offer Paypal for reoccuring payments online. Please visit our payment page for more information.

What sizes are available and how do I pick my size?

We offer a wide range of sizes to accommodate your needs. Sizes range from 5x5, or 25 square feet, to 10x10, or 100 square feet. Please visit our sizes page here for more information.

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